Support Center

How can we help?

✉️

Email Support

For all questions, technical issues, and data requests:

[email protected]
Response within 24h
<24h
General support
<4h
Data deletion
<24h
Security issues

Getting started

1

Create your account

Join the waitlist at ultraflow.run — you'll get an invite and log in with a magic link. No password to remember.

2

Connect your watch

Connect Garmin in the app — secure OAuth, your password never goes through us. Suunto and more are coming next.

3

Receive your first report

The morning report lands once your watch syncs the night — never a fixed clock time. Post-workout reports trigger automatically after your activity.

FAQ

Which devices are supported?▾
UltraFlow supports Garmin via direct Connect integration. Suunto, Polar and COROS are coming next via a wearable integration covering 500+ devices.
What data does UltraFlow access?▾
Activity data, HRV, sleep metrics, and training load — exclusively to generate your personal training reports. We never share or sell your data. Privacy Policy.
Reports say "for fitness purposes only" — why?▾
UltraFlow reports are coaching tools, not medical advice. Always consult a healthcare professional for medical decisions.
I haven't received my morning report. What should I do?▾
Check that @TrenerUltraBot is active and your device synced overnight. If missing after 07:00, email [email protected].
How do I submit my evening check-in?▾
After the 21:00 prompt, reply to @TrenerUltraBot with three numbers (1-10): energy, motivation, soreness. Example: 8 7 2
How do I update my athlete profile?▾
Email [email protected] with changes — races, injuries, dietary needs, goals. Applied within 24 hours.

Data & Privacy

Revoke access or delete your data

Revoke UltraFlow's access via your device's connected apps settings at any time. To delete all personal data, email [email protected] — subject: "Data Deletion Request". All data is permanently deleted within 7 days (cancellable during that grace period); encrypted offsite backups expire on rotation within 30 days.

For partners & integrations

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API & integration inquiries

For Coros®, Suunto®, Garmin®, and Runalyze integration questions: [email protected]

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Security incidents

Report security issues to [email protected] — response within 24 hours.