Support Center

How can I help?

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Contact us

Questions, technical issues, billing, data requests — the form routes your case to the right place:

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Prefer email? napisz do mnie

1–2 days
General support
14 days
Refund / complaint
30 days
Data / GDPR

Getting started

1

Create your account

Sign up at ultraflow.run and log in with a magic link — no password to remember.

2

Connect your watch

Garmin — direct, through the official Garmin Connect API: click “Connect Garmin” in the app and approve access on Garmin's side; workouts, sleep, HRV and resting heart rate arrive after every watch sync, at no extra cost. Garmin sends data from the day you connect, not your archive — a CSV export from Garmin Connect (“HRV status” and “Sleep”, 4 weeks) gives you four weeks of nights at once. Suunto — direct, with a single authorisation. Coros, Polar and others — via Runalyze (an official OAuth connection instead of your password; their Supporter plan required). Stryd watts also come through Runalyze. You can always upload a FIT or GPX file instead. Apple Watch — through Apple Health in the iPhone app: sleep, HRV and overnight resting heart rate.

3

Receive your first report

The morning report lands once your watch syncs the night — never a fixed clock time. Post-workout reports trigger automatically after your activity.

FAQ

What is UltraFlow?▾
An AI coach for ultra and trail running. Each morning it reads your watch data — HRV, sleep, load — and gives a readiness report plus a plan that adapts to your body, not a fixed template.
How much does it cost?▾
€29/month (129 zł in Poland), billed monthly, cancel anytime. Pricing.
How do I pay — is it safe?▾
By card, via Stripe — I never see or store your card number. Prices are final; no VAT is added.
Is there a free trial?▾
Yes — 14 days free. You give a card at the start, nothing is charged during the trial, and if you cancel before it ends you pay nothing at all. After that: 29 € / 129 zl a month, with a 14-day money-back guarantee on the first charge.
Which watch works?▾
Garmin — direct, through the official Garmin Connect API: click “Connect Garmin” in the app and approve access on Garmin's side; workouts, sleep, HRV and resting heart rate arrive after every watch sync, at no extra cost. Garmin sends data from the day you connect, not your archive — a CSV export from Garmin Connect (“HRV status” and “Sleep”, 4 weeks) gives you four weeks of nights at once. Suunto — direct, with a single authorisation. Coros, Polar and others — via Runalyze (an official OAuth connection instead of your password; their Supporter plan required). Stryd watts also come through Runalyze. You can always upload a FIT or GPX file instead. Apple Watch — through Apple Health in the iPhone app: sleep, HRV and overnight resting heart rate. The data available depends on your watch.
I have a Coros (or Runalyze) — will it work?▾
Coros isn't supported directly, but you can connect it through Runalyze — it requires their Supporter plan; Runalyze forwards your workouts to UltraFlow automatically. Runalyze also works with many other devices.
I have a Stryd power meter — how do I get watts?▾
Moc biegowa ze Stryda zapisuje się w pełnym pliku treningu w sposób, którego zwykłe połączenie zegarka nie przekazuje — więc dostaniesz tętno, tempo i obciążenie, ale bez watów. Żeby mieć moc ze Stryda, podłącz się przez Runalyze (wymaga ich pakietu Supporter): Runalyze czyta cały plik treningu i przekazuje moc Stryda do UltraFlow. W skrócie: dla watów ze Stryda użyj połączenia przez Runalyze.
No report today — why?▾
Your watch must sync the night — the report arrives then, not at a fixed hour. An incomplete night means I hold the score instead of guessing.
How do I check in?▾
In the app — three sliders: energy, motivation, soreness. Ten seconds.
How do I change my goal race?▾
In the app — add or change the race, dates and routes. The plan rebuilds itself.
Cancel or refund?▾
Turn off renewal in account settings (the Stripe billing portal) — access lasts to the end of the period. During the trial, cancelling costs nothing; after it, the first charge has a 14-day money-back guarantee. Refund policy.
Delete account and data?▾
In the app or at ultraflow.run/usun-konto. Permanently deleted after a 7-day grace period.
Is this medical advice?▾
No — a training tool, not medical advice. For health matters, see a doctor.
What data do you access?▾
Activity, HRV, sleep and load — only for your reports. I never sell them; servers in the EU. Privacy Policy.

Data & Privacy

Revoke access or delete your data

Revoke access via your device's connected-apps settings at any time. Delete your account and data yourself — in the app or at ultraflow.run/usun-konto. Permanent deletion after a 7-day grace period; encrypted backups expire within 30 days.

For partners & integrations

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API & integration inquiries

For Garmin®, Suunto®, Apple Watch, Coros®, Polar® and Runalyze integration questions: napisz do mnie

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Security incidents

Report security issues to napisz do mnie — I prioritise these and reply as fast as I can.